Some of our projects

After the financial crisis, this mid-sized bank needed to increase efficiency and lower operational costs. With a team of consultants we rolled out a Lean transformation program. In several waves we held workshops in back and front offices to let the staff improve their business processes and rationalise the organisational structure.

Results:
- 35% efficiency improvement
- Quality improved: SLA, client service, continuous improvement mentality
- Overall employee satisfaction increased

During a national transformation program for a financial institution, we developed a team performance management approach to increase productivity and staff involvement. There was an acute demand from the middle management staff to develop their skills and transition from directing managers to leaders of semi self-steering teams.

Results:
- Implementation of visual management dashboards for teams
- Individually coached leaders with attention for their specific personality
- 15% efficiency improvement by teams self-organising their work
- Increase in staff happiness

A financial telecom service provider wanted to improve their operating expenses by centralising their procurement activity. After a reveiw of their worldwide procurement process, we came to the conclusion that the process was efficient. The main challenge was convincing the staff in all departments a more rational and centralised approach was needed in order to lower the purchasing costs of the company.

Results:
- 10% improvement in purchasing costs
- Process roles redefined
- Drastic increase in collaboration between departments and procurement services

After a succesful launch in their home country, a social media startup wanted to start selling their software abroad. We reviewed their actual operating and sales model and proposed to have a segmented approach of their clients, increase their social media presence and accelerate the automatisation of their platform. We also created guidelines for their international expansion.

Results:
- Staff capacity and skills were aligned with the new needs
- Presence built up in 5 countries

To prepare a business transformation after a major merger, this company created an internal department of process management. They wanted to have a homogenous Business Process Management (BPM) skill set throughout the staff of 400. With a team of trainers, we developed a BPM introduction day for all, followed with an 8-day training and certification track for 30% of them.

Results:
- Common knowledge of tools and approach within the department
- Including soft skills training and workshops in the track, helped empowering the staff